Our Journeys


TERMS & CONDITIONS

Tour prices and conditions valid until December 31, 2017, and include accommodations, hotel taxes, meals as specified, sightseeing, entrance fees and guide or driver/guide services as applicable to each itinerary.

Not included in quoted tour prices: travel insurance (unless specified); airfare (unless specified); airport transfers (unless specified): airport departure taxes; excess baggage fees; costs of obtaining passports or visas; gratuities to Customized Journeys Tour Director and to the trip’s main driver; personal expenses such as meals, beverages or sightseeing not included in the itinerary; communication charges; laundry.

Credit Card Payments: If you wish to pay with a credit card, there is a 2.5% processing fee. Please call Customized Journeys to charge a credit card over the phone.

Registration and Cancellations: a non-refundable deposit of $500 per person is required upon reservation. In the event of an unexpected company tour cancellation deposits can be transferred to another trip or will be refunded in full. Final Payment is due 60 days prior to departure. Cancellation fees are as follows: 60-46 days prior to departure – 35% of tour fare per person; 45-30 days prior to departure – 50% of tour fare per person; 29-15 days prior to departure – 75% of tour fare per person; 14 days or less – 100% of tour cost per person. For services booked in addition to the tour: 30-15 days prior to departure – 50% of service cost per person; 14 days or less – 100% of service cost per person.

Plane Reservations: Please wait until our minimum number of travelers has been met for your trip before buying your plane ticket. Customized Journeys will notify travelers once the minimum number has been met.

Travel Insurance: Customized Journeys offers the option of adding travel insurance to your trip, provided by Arch Insurance Solutions, Inc. at a reasonable cost. (In rare instances, a basic travel insurance plan is included in your trip cost. Check your itinerary to see if this is the case). Available for purchase are: (1) a Premium Plan, covering Trip Cancellation/Interruption, Medical Expense, Emergency Evacuation/Assistance, Baggage Loss/Delay and Trip Delays and (2) a Cancel for Any Reason upgrade plan, that covers cancellation for any reason up to 48 hours before departure. To qualify for the pre-existing medical condition exclusion waiver for trip cancellation, you must be medically able to travel when you pay the plan cost and you must purchase the trip cancellation and interruption coverage within 21 days of your initial trip payment. The details of the plans can be found at the following unique link for Customized Journeys customers . You may also call Arch at 1-877-722-1959 with any questions related to the policy. If you need to open a claim or need any of the assistance services offered by your policy, please contact Arch Insurance either by phone or at their email address for claims: claims@archinsurancesolutions.com.

Enjoy a good walk: Customized Journeys are created for active travelers who are capable of walking at least four miles a day at a leisurely and unassisted pace. All Customized Journeys travelers must also be able to handle their own luggage over short distances.

Baggage Handling: we recommend that our passengers pack as light as possible. Each guest should be able to handle their own luggage over short distances. Many properties used by Customized Journeys, such as ancient castles and country inns, do not have bellmen. Baggage and personal effects are at the owner’s risk throughout the tour. Check with your airline carrier for baggage restrictions applicable to your international flights.

Accommodation: many properties used by Customized Journeys in Europe, such as ancient castles and country inns, are family-run, quaint hotels. All rooms have a private bath but some may be smaller than American style accommodations. In Asia and Africa Customized Journeys always uses four-star or the best available accommodation in each region.

Passports and Visas: valid passports are required for travel to all Customized Journeys destinations; check with Customized Journeys for the latest visa requirements and assistance. Most countries require that the expiration date of a passport does not come before six months after your planned return to the States.

Children: children under the age of 12 are not permitted except for private groups. Any individual under 18 must be accompanied by an adult unless otherwise approved by Customized Journeys management.

Group Size: Customized Journeys Scheduled Tours have a limit of 20 passengers. CJ has an average group size of 15 travellers. Private groups can be larger.

Itineraries: hotels, sightseeing, special events, and special hosts are subject to change due to unforeseen circumstances. CJ reserves the right to amend the order of sightseeing or make changes as each situation requires. Every effort will be made to operate tours as planned; however, alterations to itineraries may occur after the final itinerary is issued. Uncompleted portions of a tour itinerary are not cause for a refund.

Guides: Customized Journeys reserves the right to substitute any tour guide should the situation require it.

Health: trip members are held responsible for being in sufficient good health to undertake the trip.

Disabilities: any pre-existing physical, mental or emotional disability that may require attention during a tour must be reported in writing before the beginning of the tour. Each tour member must complete and return our Medical Information Form, which will be included in the passenger information packet.

Air Transportation: not included unless specified. All tour prices that include airfare are quoted with economy class seats. Should you cancel or change your air reservation before or after your departure, cancellation penalties different from the above stated may apply. Local Air reservations will not be confirmed until a copy of the passenger’s passport is received.

Wars/Acts of God: Customized Journeys reserves the right to cancel any tour in the event of a world event which adversely affects the personal safety of Customized Journeys clients.

Claims and Refunds: except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see our Limits on Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the Tour Operation Company verifying the claim. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Customized Journeys will not accept any liability for any claims not received within 30 days of the termination of the tour in question.

Prices and Arrangements: quoted tour prices include planning and operational charges and are based on current rates of exchange, tariffs and taxes as of November, 2015. Customized Journeys reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange rates.

Limits on Responsibility: Montgomery & Gardino Expeditions LLC (DBA Customized Journeys) is a Limited Liability Company based in Portland, Oregon. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA. Customized Journeys) CANNOT, THEREFORE, BE LIABLE FOR DEATH, PERSONAL INJURY OR ANY OTHER LOSS that may occur (1) due to any act or omission of any such supplier, (2) by reason of any other event over which it has no control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to adjust US dollar prices without notice, to reflect fluctuation(s) in foreign exchange rates.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to change the departure date of a tour when tour bookings do not reach a minimum level of participation. The changing of a tour date does not warrant a refund. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to decline to accept or to retain any person as a member of a tour, and to require a participant to withdraw from a tour at their own expense when such an action is determined by tour staff to be in the interest of the participant’s health and safety and that of the tour group as a whole.