Our Journeys


TERMS & CONDITIONS

Tour prices and conditions valid until December 31, 2022, and include Private transfers, accommodations, hotel taxes, meals as specified, sightseeing, entrance fees and guide or driver/guide services as applicable to each itinerary.

Not included in quoted tour prices: travel insurance; airfare (unless specified); airport transfers (unless specified): airport departure taxes; excess baggage fees; costs of obtaining passports or visas; gratuities to Customized Journeys Tour Director and to the trip’s main driver(unless specified); personal expenses such as meals, beverages or sightseeing not included in the itinerary; communication charges; laundry.

Credit Card Payments: If you wish to pay with a credit card, there is a 2.5% processing fee. Please call Customized Journeys to charge a credit card over the phone.

Registration: a non-refundable deposit of $700 per person is required upon reservation. Final Payment is due 60 days prior to departure.

*Deposit requirements will differ for privately organized tours.

Cancellation: In the event of tour cancellation by the company due to lack of sign-ups (i.e. minimum participants not met), deposits can be transferred to another trip or will be refunded in full.  In the event of tour cancellation due to an emergency or safety reasons, you can rebook on another trip of your choice or we will issue you a voucher to be used towards future travel. Otherwise, all deposits are non-refundable.

Cancellation fees are as follows if the traveler decides to cancel the trip:

60-46 days prior to departure – 35% of tour fare per person;45-30 days prior to departure – 50% of tour fare per person;29-15 days prior to departure – 75% of tour fare per person;14 days or less – 100% of tour cost per person.

For services booked in addition to the tour: 30-15 days prior to departure – 50% of service cost per person; 14 days or less – 100% of service cost per person.

*Cancellation schedules will differ for privately organized tours.

Plane Reservations: Please wait until our minimum number of travelers has been met for your trip before buying your plane ticket. Customized Journeys will notify travelers once the minimum number has been met.

Travel Insurance: Customized Journeys is pleased to offer all our tour participants a choice between two comprehensive Travel Insurance Plans to help protect you and your trip investment.

Why is travel insurance so important?

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer Travelex Insurance Services Travel Basic and Travel Select protection plans to help protect you and your travel investment against the unexpected.

 For more information on the available plans click the Get a Quote below or contact Travelex Insurance 800-228-9792 and reference location number 37-0143.

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 The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94

Enjoy a good walk: Customized Journeys are created for active travelers who are capable of walking at least three miles a day at a leisurely and unassisted pace. All Customized Journeys travelers must also be able to handle their own luggage over short distances.

Baggage Handling: we recommend that our passengers pack as light as possible. Each guest should be able to handle their own luggage over short distances. Many properties used by Customized Journeys, such as ancient castles and country inns, do not have bellmen. Baggage and personal effects are at the owner’s risk throughout the tour. Check with your airline carrier for baggage restrictions applicable to your international flights.

Accommodation: many properties used by Customized Journeys in Europe, such as ancient castles and country inns, are family-run, quaint hotels. All rooms have a private bath but some may be smaller than American style accommodations. In Asia and Africa Customized Journeys always uses four-star or the best available accommodation in each region.

Passports and Visas: Valid passports are required for travel to Customized Journeys destinations outside of the US; check with Customized Journeys for the latest visa requirements and assistance. Most countries require that the expiration date of a passport does not come before six months after your planned return to the States.

Special Covid Alert: Please note due to ongoing situation, entry requirements for each country may vary.  Please check with us for the latest entry requirements for the countries you plan to visit.

Children: children under the age of 12 are not permitted except for private groups. Any individual under 18 must be accompanied by an adult unless otherwise approved by Customized Journeys management.

Group Size: Most Customized Journeys Scheduled Tours have a limit of 20 passengers. Customized Journeys has an average group size of 15 travelers. Private groups can be smaller or larger.

Itineraries: hotels, sightseeing, special events, and special hosts are subject to change due to unforeseen circumstances. Customized Journeys reserves the right to amend the order of sightseeing or make changes as each situation requires. Every effort will be made to operate tours as planned; however, alterations to itineraries may occur after the final itinerary is issued. Uncompleted portions of a tour itinerary are not cause for a refund.

Guides: Customized Journeys reserves the right to substitute any tour guide should the situation require it.

Health: trip members are held responsible for being in sufficient good health to undertake the trip.

Disabilities: any pre-existing physical, mental or emotional disability that may require attention during a tour must be reported in writing before the beginning of the tour. Each tour member must complete and return our Medical Information Form, which will be included in the passenger information packet.

Air Transportation: not included unless specified. All tour prices that include airfare are quoted with economy class seats. Should you cancel or change your air reservation before or after your departure, cancellation penalties different from the above stated may apply. Local Air reservations will not be confirmed until a copy of the passenger’s passport is received.

Wars/Acts of God: Customized Journeys reserves the right to cancel any tour in the event of a world event which adversely affects the personal safety of Customized Journeys clients.

Claims and Refunds: Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see our Limits on Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the Tour Operation Company verifying the claim. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Customized Journeys will not accept any liability for any claims not received within 30 days of the termination of the tour in question.

Prices and Arrangements: quoted tour prices include planning and operational charges and are based on current rates of exchange, tariffs and taxes as of May 1, 2021. Customized Journeys reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange rates.

Limits on Responsibility:

Montgomery & Gardino Expeditions LLC (DBA Customized Journeys) is a Limited Liability Company based in Portland, Oregon. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA. Customized Journeys) CANNOT, THEREFORE, BE LIABLE FOR DEATH, PERSONAL INJURY OR ANY OTHER LOSS that may occur (1) due to any act or omission of any such supplier, (2) by reason of any other event over which it has no control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to adjust US dollar prices without notice, to reflect fluctuation(s) in foreign exchange rates.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to change the departure date of a tour when tour bookings do not reach a minimum level of participation. The changing of a tour date does not warrant a refund. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to decline to accept or to retain any person as a member of a tour, and to require a participant to withdraw from a tour at their own expense when such an action is determined by tour staff to be in the interest of the participant’s health and safety and that of the tour group as a whole.

Please ask us for the latest COVID update.

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Please check here for the latest Covid-19 travel updates

Dear Friends & Travelers,

The safety and well-being of our clients is our top priority.

We have been closely monitoring the global response to the COVID-19 pandemic and relying on recommendations from the US State Department, CDC, World Health Organization, and other relevant authorities at home and abroad. Based on the latest developments, we have made the difficult decision, in coordination with our trip hosts and partners, to reschedule all departures starting on or before December 31, 2020.

We want to assure you that we are making every effort to do the right thing for our clients, partners, and local vendors in this time of uncertainty, and we look forward to sharing our passion for experiencing the world with you by offering the following options:

1. Join your group’s alternate date
We are offering each of our affected groups a future alternate date and will gladly transfer your reservation to this date.
2. Reschedule your trip on a different Customized Journeys departure
If the alternate date for your program does not work for you, we are happy to work with you to find a different date, private trip, or future program that will suit your needs and interests.
3. Receive a Future Travel Credit (FTC)
If your preference is to wait to make a decision, we will put your reservation on hold and apply your funds toward a future Customized Journeys travel program of your choosing. This FTC is valid for 2 years from your original departure date.

We share your disappointment and appreciate your understanding during this challenging time. As the situation continues to evolve, we have learned that what makes sense today may be different tomorrow. Our planning could be further adjusted, and we will update you as we continue to work through developments. In the meantime, we’d like you to know that we are reviewing every aspect of how we run our trips with the intent of safeguarding the health and well-being of our clients.

Please let us know if you have any questions or need additional information to help with your decision process.

Thank you for your commitment and understanding.

The Customized Journeys team