Our Journeys


Customized Journeys is pleased to offer all our tour participants a choice between two comprehensive Travel Insurance Plans to help protect you and your trip investment! For your convenience, we offer Travel Select or Travel Basic through Travelex Insurance Services. Both can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Loss, Baggage Delay and more.

For more information on the available plans or to enroll, click on the Travelex Insurance Services link or contact Travelex Insurance Services at 800-228-9792 and reference location number 37-0143.

Please Note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 15 days (Travel Basic) or 21 days (Travel Select) from the time you make your initial trip deposit. However, the plan can be purchased any time prior to departure.

Customer Service / Benefit Questions

For plan questions or to make changes to an existing plan: Call Toll Free 800.228.9792, or email customerservice@travelexinsurance.com(Monday – Friday, 8:00 a.m. to 7:00 p.m. CST) Refer to location 37-0143.


24-Hour Travel Assistance & Concierge Services*

For Emergency Travel Assistance:

Toll Free (Within the United States and Canada): 855.892.6495

Collect: 603.328.1373

Email: mail@oncallinternational.com


Claim Questions & Status Inquiries

To make a first report of a claim or to check on an existing claim, call 855.205.6054 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST.)

*Travel Assistance & Concierge Services are provided by the designated provider listed in the Policy. The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 11.17 83I

Please contact us if you have any questions!

We are accredited IATAN Travel Professionals (IATA/IATAN) www.iatan.org