Our Journeys


TRAVEL INSURANCE

Customized Journeys is pleased to offer all our tour participants a choice between two comprehensive Travel Insurance Plans to help protect you and your trip investment! For your convenience, we offer Travel Select or Travel Basic through Travelex Insurance Services. Both can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Loss, Baggage Delay and more.

For more information on the available plans or to enroll, click on the Travelex Insurance Services link or contact Travelex Insurance Services at 800-228-9792 and reference location number 37-0143.

Please Note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 15 days (Travel Basic) or 21 days (Travel Select) from the time you make your initial trip deposit. However, the plan can be purchased any time prior to departure.

Customer Service / Benefit Questions

For plan questions or to make changes to an existing plan: Call Toll Free 800.228.9792, or email customerservice@travelexinsurance.com(Monday – Friday, 8:00 a.m. to 7:00 p.m. CST) Refer to location 37-0143.

 

24-Hour Travel Assistance & Concierge Services*

For Emergency Travel Assistance:

Toll Free (Within the United States and Canada): 855.892.6495

Collect: 603.328.1373

Email: mail@oncallinternational.com

 

Claim Questions & Status Inquiries

To make a first report of a claim or to check on an existing claim, call 855.205.6054 (Monday – Friday, 7:00 a.m. to 7:00 p.m. CST.)

*Travel Assistance & Concierge Services are provided by the designated provider listed in the Policy. The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 11.17 83I

Please contact us if you have any questions!

We are accredited IATAN Travel Professionals (IATA/IATAN) www.iatan.org

Please check here for the latest Covid-19 travel updates

Dear Friends & Travelers,

The safety and well-being of our clients is our top priority.

We have been closely monitoring the global response to the COVID-19 pandemic and relying on recommendations from the US State Department, CDC, World Health Organization, and other relevant authorities at home and abroad. Based on the latest developments, we have made the difficult decision, in coordination with our trip hosts and partners, to reschedule all departures starting on or before December 31, 2020.

We want to assure you that we are making every effort to do the right thing for our clients, partners, and local vendors in this time of uncertainty, and we look forward to sharing our passion for experiencing the world with you by offering the following options:

1. Join your group’s alternate date
We are offering each of our affected groups a future alternate date and will gladly transfer your reservation to this date.
2. Reschedule your trip on a different Customized Journeys departure
If the alternate date for your program does not work for you, we are happy to work with you to find a different date, private trip, or future program that will suit your needs and interests.
3. Receive a Future Travel Credit (FTC)
If your preference is to wait to make a decision, we will put your reservation on hold and apply your funds toward a future Customized Journeys travel program of your choosing. This FTC is valid for 2 years from your original departure date.

We share your disappointment and appreciate your understanding during this challenging time. As the situation continues to evolve, we have learned that what makes sense today may be different tomorrow. Our planning could be further adjusted, and we will update you as we continue to work through developments. In the meantime, we’d like you to know that we are reviewing every aspect of how we run our trips with the intent of safeguarding the health and well-being of our clients.

Please let us know if you have any questions or need additional information to help with your decision process.

Thank you for your commitment and understanding.

The Customized Journeys team