Our Journeys


Customized Journeys has contracted with Arch Insurance to offer our travelers an optional comprehensive travel insurance plan at a great rate. In the rare case that travel insurance is included in the price of your trip, it will say so on your itinerary.

On this page you will find a quick guide to the insurance plans available for purchase. For the complete details and legally binding language of available plans, click on the Arch Insurance link , go to “Description of Coverage,” and select your state of residence.

Quick Guide to Travel Insurance

Premium Plan The Premium Plan by Arch Insurance includes coverage for Trip Cancellation/Interruption, Medical Expense, Emergency Evacuation/Assistance, Baggage Loss/Delay and Trip Delays. Reasons for cancellation, interruption, and delay include (but are not limited to) medical emergencies for the traveler, traveling companion, or traveler’s family member, and some weather-related events, strikes, and job-loss situations. Click on the Arch Insurance link above for complete details of circumstances covered and maximum costs covered.

The Premium Plan must be purchased through Arch Insurance by the time you make your final payment to Customized Journeys for your trip. In order to include pre-existing medical conditions in the coverage of your Premium Plan, you must purchase it within 21 days of your initial deposit to Customized Journeys.

Cancel for Any Reason Plan There is an upgrade of the Premium Plan available, called Cancel for Any Reason, which allows you to cancel your trip for any reason up to 48 hours in advance of your departure. This insurance covers 75% of your non-refundable trip costs.

The upgrade to the Cancel for Any Reason Plan must be purchased within 21 days of your initial deposit to Customized Journeys.

How to Purchase Insurance You can purchase Travel Insurance from Arch Insurance by using the unique link for Customized Journeys Travelers , or by using the Arch Insurance phone number:

Arch Insurance Customer Service: 1-877-722-1959 (Open 8:00 a.m. to 9:00 p.m. ET)

The price of your insurance is calculated based on the price of your trip, the length of your trip, and your age. If you wish to cover not only the price of the trip you bought with Customized Journeys, but also the cost of your flight and any pre or post trip hotel stays that you bought, you have the opportunity to incorporate those numbers when you input the cost of your trip and dates you are traveling.

How to Make a Claim In the event that you need to make a claim, contact Arch Insurance as soon as possible to notify them. Arch Insurance Solutions Inc. Executive Plaza IV 11350 McCormick Rd., Suite 102 Hunt Valley, MD 21031 PHONE: 1-877-722-1959 FAX: 443-279-2901 EMAIL: claims@archinsurancesolutions.com Be sure to collect proof of the reason for your cancellation, interruption, delay, or loss (e.g. documentation from a physician, airline, cruise ship, etc.). Arch Insurance will provide you with the appropriate claim forms and deadlines for submitting paperwork and proof.

Please contact us if you have any questions!

We are accredited IATAN Travel Professionals (IATA/IATAN) www.iatan.org