Tour prices and conditions valid until December 31, 2026.
Included in tour:
Private transfers, accommodations, hotel taxes, meals as specified, sightseeing, entrance fees, guide or driver/guide services as applicable to each itinerary.
Not included in quoted tour prices:
Travel insurance, airfare (unless specified), airport transfers (unless specified): airport departure taxes; excess baggage fees; costs of obtaining passports or visas; gratuities to Customized Journeys Tour Director and to the trip’s main driver (unless specified); personal expenses such as meals, beverages or sightseeing not included in the itinerary; communication charges; laundry.
Registration
A non-refundable deposit of $700 per person is required upon reservation. Final Payment is due 75 days prior to departure.
*Deposit requirements will differ for privately organized tours.
Payment
Credit Card: If paying by credit card, there is a 2.5% processing fee. Please call Customized Journeys to charge a credit card over the phone or visit our website for a payment link.
Check: If paying by Check, checks can be mailed to this address:
Customized Journeys/MG Expeditions25 NW 23rd PL. Suite 6 PMB # 478Portland, OR 97210
Cancellations
Deposit Payments:
In the event of tour cancellation by the company due to lack of sign-ups (i.e. minimum participants not met), deposits can be transferred to another trip or will be refunded in full.
In the event of tour cancellation by the company due to an emergency or safety reasons including country closures due to Covid-19, you can rebook on another trip of your choice or we will issue you a voucher equivalent to the amount of your deposit to be used towards future travel. Otherwise, all deposits are non-refundable.
Balance Payments:
Cancellation fees are as follows if the traveler decides to cancel the trip after a balance payment is made:
*Cancellation schedules will differ for privately organized tours.
In the event of tour cancellation by the company after the balance payments are due, the above refund schedule will be followed. Any funds not refunded will be issued as a voucher for future travel in the equivalent amount.
Plane Reservations
Please wait until our minimum number of travelers has been met for your trip before buying your plane ticket. Customized Journeys will notify travelers once the minimum number has been met.
Travel Insurance
For your convenience, Customized Journeys is pleased to offer all our tour participants a choice between two comprehensive Travel Insurance Plans to help protect you and your trip investment! We offer the Ultimate plan or the Advantage plan through Travelex Insurance Services. Both can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Travel Delay, Baggage Loss, Baggage Delay and more.
For more information on the available plans or to enroll, click here: Travelex Insurance Instant Quote or contact Travelex Insurance Services at 800‐228‐9792 and reference location number 37‐0143.
Please Note: To be eligible for the waiver of the pre-existing medical condition exclusion, the Ultimate protection plan must be purchased within 21 days from the time you make your initial trip deposit. However, the plan can be purchased up until the day prior to departure.
The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Insurance coverages underwritten by Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. Coverages available to residents of U.S. States and the District of Columbia only. Certain coverages not available in all states.
Enjoy a good walk
Customized Journeys are created for active travelers who are capable of walking at least four miles a day at a leisurely and unassisted pace. All Customized Journeys travelers must also be able to handle their own luggage over short distances.
Baggage Handling
We recommend that our passengers pack as light as possible. Each guest should be able to handle their own luggage over short distances. Many properties used by Customized Journeys, such as ancient castles and country inns, do not have bellmen. Baggage and personal effects are at the owner’s risk throughout the tour. Check with your airline carrier for baggage restrictions applicable to your international flights.
Accommodation
Many properties used by Customized Journeys in Europe, such as ancient castles and country inns, are family-run, quaint hotels. All rooms have a private bathroom but some may be smaller than American style accommodations. In Asia and Africa Customized Journeys always uses four-star or the best available accommodation in each region.
Passports and Visas
Valid passports are required for travel to Customized Journeys destinations outside of the US; check with Customized Journeys for the latest visa requirements and assistance. Most countries require that the expiration date of a passport does not come before six months after your planned return to the States.
Special Covid Alert: Please note due to ongoing situation, entry requirements for each country may vary. Please check with us for the latest entry requirements for the countries you plan to visit.
Children
Children under the age of 12 are not permitted except for private groups or group tours specified as “family-friendly”. Any individual under 18 must be accompanied by an adult unless otherwise approved by Customized Journeys management.
Group Size
Most Customized Journeys Scheduled Tours have a limit of 20 passengers. Customized Journeys has an average group size of 15 travelers. Private groups and “family-friendly” trips can be smaller or larger.
Itineraries
Hotels, sightseeing, special events, and special hosts are subject to change due to unforeseen circumstances. Customized Journeys reserves the right to amend the order of sightseeing or make changes as each situation requires. Every effort will be made to operate tours as planned; however, alterations to itineraries may occur after the final itinerary is issued. Uncompleted portions of a tour itinerary are not cause for a refund.
Guides
Customized Journeys reserves the right to substitute any tour guide should the situation require it.
Health
Trip members are held responsible for being in sufficient good health to undertake the trip.
Disabilities
Any pre-existing physical, mental or emotional disability that may require attention during a tour must be reported in writing before the beginning of the tour. Each tour member must complete and return our REGISTRATION FORM and specify any past or present health problems.
Air Transportation
Air Transportations is not included unless specified. All tour prices that include airfare are quoted with economy class seats. Should you cancel or change your air reservation before or after your departure, cancellation penalties different from the above stated may apply. Local Air reservations will not be confirmed until a copy of the passenger’s passport is received.
Wars/Acts of God
Customized Journeys reserves the right to cancel any tour in the event of a world event which adversely affects the personal safety of Customized Journeys clients.
Claims and Refunds
Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see our Limits on Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the Tour Operation Company verifying the claim. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Customized Journeys will not accept any liability for any claims not received within 30 days of the termination of the tour in question.
Prices and Arrangements
Quoted tour prices include planning and operational charges and are based on current rates of exchange, tariffs and taxes as of September 1, 2025. Customized Journeys reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange rates.
Limits on Responsibility
Montgomery & Gardino Expeditions LLC (DBA Customized Journeys) is a Limited Liability Company based in Portland, Oregon. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA. Customized Journeys) CANNOT, THEREFORE, BE LIABLE FOR DEATH, PERSONAL INJURY OR ANY OTHER LOSS that may occur (1) due to any act or omission of any such supplier, (2) by reason of any other event over which it has no control.
MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to adjust US dollar prices without notice, to reflect fluctuation(s) in foreign exchange rates.
MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to change the departure date of a tour when tour bookings do not reach a minimum level of participation. The changing of a tour date does not warrant a refund. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to decline to accept or to retain any person as a member of a tour, and to require a participant to withdraw from a tour at their own expense when such an action is determined by tour staff to be in the interest of the participant’s health and safety and that of the tour group as a whole.
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