Our Journeys


TERMS & CONDITIONS

Tour prices and conditions valid until December 31, 2022.

Included in tour:

Private transfers, accommodations, hotel taxes, meals as specified, sightseeing, entrance fees, guide or driver/guide services as applicable to each itinerary.

Not included in quoted tour prices:

Travel insurance, airfare (unless specified), airport transfers (unless specified): airport departure taxes; excess baggage fees; costs of obtaining passports or visas; gratuities to Customized Journeys Tour Director, local guides, and to the trip’s main driver (unless specified); personal expenses such as meals, beverages or sightseeing not included in the itinerary; communication charges; laundry.

Registration

A non-refundable deposit of $700 per person is required upon reservation. Final Payment is due 75 days prior to departure.

*Deposit requirements will differ for privately organized tours.

Payment

Credit Card: If paying by credit card, there is a 2.5% processing fee (fee waived for deposit payments). Please call Customized Journeys to charge a credit card over the phone.

Check: If paying by Check, Checks can be mailed to this address:

Customized Journeys/MG Expeditions25 NW 23rd PL. Suite 6 PMB # 478Portland, OR 97210

Cancellations

Deposits:

In the event of tour cancellation by the company due to lack of sign-ups (i.e. minimum participants not met), deposits can be transferred to another trip or will be refunded in full.  In the event of tour postponement due to an emergency or safety reasons by the tour operator, including country closures due to Covid-19, you can rebook for the new tour dates or on another trip of your choice or we will issue you a voucher to be used towards future travel. Otherwise, all deposits are non-refundable.

Balance Payments:

Cancellation fees are as follows if the traveler decides to cancel the trip after the balance payment is made:

  • 75-46 days prior to departure – 35% of tour fare per person;
  • 45-30 days prior to departure – 50% of tour fare per person;
  • 29-15 days prior to departure – 75% of tour fare per person;
  • 14 days or less – 100% of tour cost per person.

For services booked in addition to the tour:

  • 30-15 days prior to departure – 50% of service cost per person;
  • 14 days or less – 100% of service cost per person.

In the event of tour postponement due to an emergency or safety reasons by the tour operator after a balance payment is made, the above refund schedule will apply.  Any non-refunded payments can be used toward the new tour dates or on another trip of your choice or we will issue you a voucher to be used towards future travel.

*Cancellation schedules will differ for privately organized tours.

Plane Reservations

Please wait until our minimum number of travelers has been met for your trip before buying your plane ticket. Customized Journeys will notify travelers once the minimum number has been met.

Travel Insurance

 Customized Journeys is pleased to offer all our tour participants a choice between two comprehensive Travel Insurance Plans to help protect you and your trip investment! For your convenience, we offer Travel Select or Travel Basic through Travelex Insurance Services. Both can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Loss, Baggage Delay and more.

For more information on the available plans or to enroll, click on the Travelex Insurance Services link or contact Travelex Insurance Services at 800-228-9792 and reference location number 37-0143.

Please Note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 15 days (Travel Basic) or 21 days (Travel Select) from the time you make your initial trip deposit. However, the plan can be purchased any time prior to departure.

 The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 6SP

Why is travel insurance so important?

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer Travelex Insurance Services Travel Basic and Travel Select protection plans to help protect you and your travel investment against the unexpected.

 For more information on the available plans click the Get a Quote below or contact Travelex Insurance 800-228-9792 and reference location number 37-0143.

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 The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94

Enjoy a good walk

Customized Journeys are created for active travelers who are capable of walking at least three miles a day at a leisurely and unassisted pace. All Customized Journeys travelers must also be able to handle their own luggage over short distances.

Baggage Handling

We recommend that our passengers pack as light as possible. Each guest should be able to handle their own luggage over short distances. Many properties used by Customized Journeys, such as ancient castles and country inns, do not have bellmen. Baggage and personal effects are at the owner’s risk throughout the tour. Check with your airline carrier for baggage restrictions applicable to your international flights.

Accommodation

Many properties used by Customized Journeys in Europe, such as ancient castles and country inns, are family-run, quaint hotels. All rooms have a private bath but some may be smaller than American style accommodations. In some instances, rooms may not have AC or elevator access. In Asia and Africa Customized Journeys always uses four-star or the best available accommodation in each region.

Passports and Visas

Valid passports are required for travel to Customized Journeys destinations outside of the US; check with Customized Journeys for the latest visa requirements and assistance. Most countries require that the expiration date of a passport does not come before six months after your planned return to the States.

Special Covid Alert: Please note due to ongoing situation, entry requirements for each country may vary.  Please check with us for the latest entry requirements for the countries you plan to visit.

Children

Children under the age of 12 are not permitted except for private groups. Any individual under 18 must be accompanied by an adult unless otherwise approved by Customized Journeys management.

Group Size

Most Customized Journeys Scheduled Tours have a limit of 20 passengers. Customized Journeys has an average group size of 15 travelers. Private groups can be smaller or larger.

Itineraries

Hotels, sightseeing, special events, and special hosts are subject to change due to unforeseen circumstances. Customized Journeys reserves the right to amend the order of sightseeing or make changes as each situation requires. Every effort will be made to operate tours as planned; however, alterations to itineraries may occur after the final itinerary is issued. Uncompleted portions of a tour itinerary are not cause for a refund.

Guides

Customized Journeys reserves the right to substitute any tour guide should the situation require it.

Health

Trip members are held responsible for being in sufficient good health to undertake the trip.

Disabilities

Any pre-existing physical, mental or emotional disability that may require attention during a tour must be reported in writing before the beginning of the tour. Each tour member must complete and return our Medical Information Form, which will be included in the passenger information packet.

Air Transportation

Air Transportations is not included unless specified. All tour prices that include airfare are quoted with economy class seats. Should you cancel or change your air reservation before or after your departure, cancellation penalties different from the above stated may apply. Local Air reservations will not be confirmed until a copy of the passenger’s passport is received.

Wars/Acts of God

Customized Journeys reserves the right to cancel any tour in the event of a world event which adversely affects the personal safety of Customized Journeys clients.

Claims and Refunds

Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see our Limits on Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour and be accompanied by supporting documentation and/or a statement from the Tour Operation Company verifying the claim. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Customized Journeys will not accept any liability for any claims not received within 30 days of the termination of the tour in question.

Prices and Arrangements

Quoted tour prices include planning and operational charges and are based on current rates of exchange, tariffs and taxes as of December 31, 2021. Customized Journeys reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange rates.

Limits on Responsibility

Montgomery & Gardino Expeditions LLC (DBA Customized Journeys) is a Limited Liability Company based in Portland, Oregon. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA. Customized Journeys) CANNOT, THEREFORE, BE LIABLE FOR DEATH, PERSONAL INJURY OR ANY OTHER LOSS that may occur (1) due to any act or omission of any such supplier, (2) by reason of any other event over which it has no control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to adjust US dollar prices without notice, to reflect fluctuation(s) in foreign exchange rates.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to change the departure date of a tour when tour bookings do not reach a minimum level of participation. The changing of a tour date does not warrant a refund. MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.

MONTGOMERY & GARDINO EXPEDITIONS LLC (DBA Customized Journeys) reserves the right to decline to accept or to retain any person as a member of a tour, and to require a participant to withdraw from a tour at their own expense when such an action is determined by tour staff to be in the interest of the participant’s health and safety and that of the tour group as a whole.

 

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